Accounts Receivable (AR) Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring an Accounts Receivable (AR) Specialist - Virtual Assistant on behalf of a healthcare organization.

The AR Specialist will play a key role in managing insurance claim follow-ups, resolving denials, and ensuring timely reimbursement. This role is ideal for someone with strong medical billing and AR experience in an outpatient setting.

About Our Client

The organization operates in an outpatient healthcare environment and is focused on maintaining efficient billing operations to support patient care and financial sustainability. They value accuracy, accountability, and strong communication across their billing and clinical teams.

Responsibilities

Accounts Receivable & Insurance Follow-Up

• Manage end-to-end insurance claim follow-ups

• Follow up on claims with no primary or secondary payer response after 45+ days

• Work aging reports to resolve outstanding balances

• Communicate with insurance payers for claim status updates

• Submit additional documentation as required

Denials & Appeals

• Investigate denied claims

• Prepare and submit appeals with supporting documentation

• Identify recurring denial issues and payer trends

Documentation & Reporting

• Maintain accurate notes in the billing system

• Track all actions taken on claims

• Prioritize workload based on urgency and aging

Internal & External Communication

• Respond to provider, staff, and patient inquiries related to claim status

• Collaborate with internal billing and leadership teams

• Follow established workflows and processes

Tools & Systems Used

• Medical billing and accounts receivable systems

• Insurance payer portals

• Internal billing and documentation systems

Requirements

Minimum of 2 years’ experience in medical billing and/or accounts receivable

Working knowledge of US-based insurances including Medicare, Medicaid, HMOs, PPOs, and Workers’ Compensation

Understanding of US Healthcare System​

Experience handling insurance follow-ups in an outpatient setting

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Ability to work US business hours

Excellent written and verbal communication skills

Benefits

Competitive salary commensurate with experience

Opportunities for professional development and growth

Supportive and collaborative team environment

Opportunity to make a meaningful impact by supporting healthcare operations

Originally posted on Himalayas