Chief Product & Technology Officer

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Chief Product & Technology Officer (CPTO)

Company Overview We are at a pivotal inflection point: modernizing a portfolio of legacy products while bringing a new, next-generation platform to market. We are focused on accelerating product innovation, improving delivery predictability, and driving scalable growth. Role Overview The Chief Product & Technology Officer (CPTO) is a critical member of the executive leadership team, responsible for unifying product management, engineering, architecture, and AI strategy under a single vision. This leader will balance operational rigor and execution discipline with innovation and transformation, ensuring the company delivers on current commitments while successfully launching and scaling its next-generation platform. The CPTO will play a central role in improving speed-to-market, product quality, and customer value realization, while embedding AI capabilities across both internal operations and customer-facing products.

Key Responsibilities

• Product Strategy & Portfolio Management
• Define and execute a clear multi-year product strategy across legacy and next-generation platforms
• Rationalize and modernize the legacy portfolio while maximizing customer retention and profitability
• Lead the successful launch, iteration, and scaling of the new product platform
• Ensure strong alignment between product roadmap, customer needs, and commercial priorities
• Partner with Sales, Marketing and Client Success on pricing, packaging, and monetization strategies that drive revenue growth and expansion
• Technology & Engineering Leadership
• Lead all aspects of engineering, architecture, and platform reliability
• Drive improvements in delivery predictability, velocity, and quality
• Establish scalable, modern development practices (Agile maturity, DevOps, CI/CD)
• Ensure platform stability, security, and performance across all products
• Own technology investment prioritization, balancing innovation with operational excellence
• AI Strategy & Execution (Internal + Product)
• Define and execute an enterprise AI strategy spanning:

◦ Internal productivity (e.g., engineering efficiency, support automation, GTM enablement) ◦ Customer-facing product capabilities (e.g., intelligent workflows, predictive insights, automation)

• Identify and prioritize high-impact AI use cases with measurable ROI
• Build or partner to develop AI/ML capabilities, including data infrastructure and governance
• Ensure responsible, secure, and compliant use of AI
• Product Development & Execution Excellence
• Improve on-time, high-quality product delivery and release predictability
• Implement clear metrics and accountability (e.g., roadmap adherence, cycle time, defect rates)
• Strengthen cross-functional collaboration between Product, Engineering, Customer Success, and Sales
• Drive a culture of ownership, transparency, and continuous improvement
• Customer-Centric Innovation
• Deeply understand customer workflows and pain points
• Embed customer feedback loops into product development
• Partner with Customer Success and Sales to improve adoption, retention, and expansion
• Deliver measurable business outcomes for customers
• Leadership & Team Development
• Build and lead high-performing Product and Engineering organizations
• Upgrade talent where needed; attract and retain top-tier leaders
• Establish clear organizational structure, roles, and accountability
• Foster a culture of urgency, innovation, and disciplined execution
• Executive Engagement
• Serve as a key partner to the CEO and executive team
• Communicate product and technology strategy, progress, and risks to the CEO
• Translate technical initiatives into clear business outcomes
• Support due diligence, investor discussions, and strategic planning initiatives as required

Key Qualifications Experience

• 15+ years in product and/or technology leadership roles within SaaS or software companies
• Proven experience as a CPTO, CTO, CPO, or similar combined leadership role
• Track record of modernizing legacy platforms while launching new products
• Experience in PE-backed or high-growth environments preferred
• Demonstrated success improving delivery execution and operational rigor

AI & Data Expertise

• Practical experience implementing AI/ML solutions in both internal operations and customer-facing products
• Strong understanding of data platforms, governance, and AI tooling ecosystem
• Ability to translate AI hype into real, scalable business value

Leadership & Execution

• Strong operator with a bias for accountability and results
• Experience leading cross-functional transformation initiatives
• Ability to balance strategy with hands-on execution
• Exceptional communication and stakeholder management skills

Success Metrics (First 6-12 Months)

• Improved on-time product delivery and release predictability
• Successful launch and early market traction of new platform
• Measurable improvements in customer satisfaction and retention
• Clear and adopted AI roadmap with delivered use cases and ROI
• Increased engineering velocity and product quality
• Strong leadership team in place across Product and Engineering
• Demonstrated linkage between product initiatives and revenue, retention, or expansion outcomes

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne:

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

Originally posted on Himalayas