Manager, Service Insights and Analytics

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Manager, Service Insights and Analytics will lead a team of Insight and Reporting Analysts to transform data into insights that will help drive business forward. Collaborating with key partners across the Risk Org, as well as maximizing resources enterprise wide in order to identify objectives, and expand and deliver business intelligence solutions, that will provide data driven insights that influence business strategy and support operational and talent needs, while improving the end user experience. The incumbent will be responsible to identify and use multiple data sources, BI and analytics solutions. Guide data strategy across multiple touch points, centralize, build and run dashboards, reports, and data models in an interactive and somewhat standardized format.

Day In The Life

• Collaborate with leaders across the Risk Org to identify business priorities for which insights are critical; find opportunities; Lead, design, develop, and implement analytic strategies.

• Serve as an expert liaison between various VELERA Business Units by providing strategic leadership support and consultation to key change management and critical initiatives.

• Design, build and implement an innovative reporting portal to significantly improve Risk enterprise view of performance.

• Identify emerging trends and evaluate/recommend tools and technologies that will contribute to ongoing growth of data needs.

• Establish a process warehousing.

• Lead the architecture, design, development, and maintenance of master data, including rationalization and management of data across the full lifecycle.

• Lead identification, development, and execution of analytics initiatives to enable business decisions; Partner with applicable collaborators to ensure insights translate to strategies and tactical actions that achieve financial goals and operational efficiency across the organization.

• Lead creation and execution of consistent reporting, forecasting, and diagnostic analyses of business issues.

• Provide thought leadership in design of methods and selection of data set(s) to improve data-driven insights for internal/external users.

• Influence and network to build and foster existing consultative relationships that drive synergy and partnership opportunities.

• Connect and transform data from multiple systems and platforms into useful analysis, dashboards, and forecasts that support business needs.

• Identify process improvement processes across the Risk Org to ensure operational efficiency and effectiveness and accountability.

• Maintain continuous improvement

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures

• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff

• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement

• Direct staff, to ensure that all duties are performed according to department performance standards

• Perform other duties as assigned.

Qualifications:

• Five (5) years of experience working in data analysis and statistical modeling or professional experience in a data driven environment required.

• Five (5) years of experience in a role generating data insights and recommendations required.

• Five (5) years of technical knowledge on data architecture and data integration required.

• Experience training others in the analysis and reporting of data strongly preferred.

• Ability to consistently demonstrate strong reasoning and analytical skills, perform complex analyses using multiple data sources, develop detailed project planning, and exhibit a passion for attention to detail.

• Strong data visualization skills including the ability to translate multi-dimensional data into clear and concise storytelling that provides actionable insights.

• Advanced proficiency in word processing, spreadsheet software, and Microsoft Project, Visio, Outlook, and SharePoint (or similar programs); Extensive experience using project management and data visualization tools and statistical software (SAS, R).

• Minimal travel may be required.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Supervisory Responsibility:

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures

• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff

• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement

• Direct staff, to ensure that all duties are performed according to department performance standards

Knowledge, Skills, & Abilities:

• Strong influencing and networking skills to build and foster existing consultative relationships that drive synergy and partnership opportunities.

• Ability to communicate effectively in both verbal and written formats; Ability to deliver compelling presentations to internal and external stakeholders; Ability to negotiate with and influence others across all organizational levels and functions.

• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

• Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of company personnel, member-owners, credit unions/prospects and vendors/partners.

• Ability to consistently demonstrate strong reasoning and analytical skills, perform complex analyses using multiple data sources, develop detailed project planning, and exhibit a passion for attention to detail.

• Ability to work autonomously and make independent decisions to meet deliverables with minimal oversight.

• Strong data visualization skills including the ability to translate multi-dimensional data into clear and concise storytelling that provides actionable insights.

• Advanced proficiency in word processing, spreadsheet software, and Microsoft Project, Visio, Outlook, and SharePoint (or similar programs); Extensive experience using project management and data visualization tools and statistical software (SAS, R).

• Minimal travel may be required.

• Ability to maintain confidentiality of materials handled.

• Ability to be flexible and work under high pressure in a complex environment.

• Regular and reliable attendance.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.

• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.

• Support a workplace where every employee feels valued, respected, and connected.

• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and InclusionHERE!

Pay Equity

$93,400.00 - $119,100.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Originally posted on Himalayas