Manager, SMB Customer Success Account Strategy Team

Toast creates technology to help restaurants and local businesses succeed in a digital world, and is seeking a Manager, SMB Customer Success Account Strategy Team to lead a team of Customer Success Managers in real-time customer engagement and account growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, Retention, or a related customer-facing function
• Prior people leadership experience, or strong experience coaching and developing others in a team-based environment
• Experience working in a high-volume, queue- or case-based customer interaction environment with adherence to service levels
• Strong coaching skills with the ability to improve team member performance through feedback, observation, and development planning
• Comfort navigating complex, high-stakes customer scenarios with professionalism and sound judgment
• Strong objection handling, negotiation, and influencing skills
• Data-driven mindset with comfort using team and account insights to inform decisions and coaching
• Strong communication, organization, and prioritization skills in a fast-paced environment
• Ability to hold team members accountable while building trust, engagement, and consistency across the team

Benefits

• Competitive compensation and benefits programs
• Total rewards package
• Great earnings potential
• Health insurance
• Flexible work arrangements

Originally posted on Himalayas