Experiments Team Manager

Thumbtack is hiring an Experiments Team Manager to lead a team of Experiments Specialists. The role requires operational rigor, strong stakeholder management, and a passion for developing people and processes in a fast-paced environment. The team leader will be responsible for driving high-quality execution of manual operational tasks and customer service delivery, and will work closely with cross-functional teams to ensure successful outcomes.

Requirements

• 3–5+ years of experience in Customer Support, Customer Success, or Service Operations
• 2+ years in a people leadership role
• Proven experience leading pilot accounts, new program launches, or process rollouts, with demonstrated impact in driving and standardizing scalable workflows
• Familiarity with tools such as Salesforce (SFDC), Genesys, spreadsheets, dashboards, and project tracking platforms

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance

Originally posted on Himalayas