eCommerce Manager (Building Supplies)

We are seeking a proactive and experienced E-commerce Manager to oversee and enhance our online operations, focusing on optimizing workflows, managing the online storefront, and driving excellent customer experiences.

Requirements

• Oversee and manage customer orders via the website and phone, ensuring 100% accuracy.
• Coordinate and schedule site deliveries with logistics and delivery partners.
• Provide high-level customer support, including handling inquiries, sales calls, and product recommendations.
• Manage and optimize the online product catalog, including listings, categories, and website appearance.
• Identify opportunities to automate and streamline order processing and operational workflows.
• Validate order details, invoices, and pricing, ensuring no errors.
• Analyze order and delivery costs to identify inefficiencies and propose improvements.
• Prepare quotations and sales-related documentation.
• Build and maintain strong relationships with suppliers and customers.
• Monitor key metrics and report on operational performance, highlighting areas for improvement.
• Oversee AI-powered tools and agent prompts to ensure accurate, efficient automation across order management, product updates, and customer interactions

Benefits

• Health insurance
• Leave Benefits
• 13th Month Salary

Originally posted on Himalayas