Program Manager, Customer Experience

Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. We're looking for a Program Manager, Customer Experience to build and scale programs that make our customer journey more predictable, efficient, and valuable.

Requirements

• 2-5 years in Program Management, Customer Success Operations, Service Delivery, Implementations, Business Operations, or a similar cross-functional role in B2B SaaS
• Proven experience leading complex initiatives with multiple stakeholders, competing priorities, and measurable business outcomes
• Strong operator mindset: able to move from ambiguous problem statement to charter, milestones, owners, metrics, and launch plan
• Excellent written, verbal, and executive communication skills; comfortable presenting to senior stakeholders and working teams alike
• Data fluency with Excel / Google Sheets and strong comfort with dashboards, KPI design, and operational analysis; SQL / BI skills are a plus
• Experience improving customer lifecycle motions such as onboarding, adoption, support, renewals, handoffs, or enablement
• High ownership and change-management capability: can influence without formal authority and drive adoption across teams

Benefits

• Generous Paid Time Off
• Health insurance with coverage up to INR 10 lakh for you and your family
• Accident protection of an additional INR 10 lakh
• Life insurance worth 3× your annual salary
• Annual allowance of up to INR 14,000 for co-working
• Commitment of USD 1000 annually to help you level up your skills
• Unlimited leaves

Originally posted on Himalayas