Production Support Engineer

We are seeking a Production Support Engineer to support day-to-day operations of AI-driven applications, data platforms, and client-facing systems. This role is responsible for maintaining system stability, monitoring performance, and resolving production issues across environments leveraging AWS, Azure, Tableau, Power BI, and DealCloud CRM.

This is a hands-on role ideal for someone with strong troubleshooting skills and experience supporting cloud-based and data-driven applications.

Key Responsibilities

• Provide L1/L2 production support for applications, data pipelines, and integrations
• Monitor systems and respond to alerts, incidents, and service disruptions
• Troubleshoot issues across cloud environments (AWS, Azure) and escalate when needed
• Support data pipelines (ETL/ELT) and validate data feeding into reporting tools (Tableau, Power BI)
• Assist in troubleshooting API integrations and microservices-based systems
• Support CRM integrations (DealCloud) and related workflows
• Document issues, resolutions, and runbooks/SOPs for recurring problems
• Work with engineering and QA teams to ensure smooth deployments and production readiness
• Participate in on-call rotations as needed
• Assist in identifying opportunities for automation and process improvements

Requirements

Required Qualifications

• 2–5 years of experience in Production Support, Application Support, or IT Operations
• Experience supporting systems in AWS and/or Azure environments
• Basic understanding of data pipelines and ETL processes
• Strong SQL skills for data validation and troubleshooting
• Familiarity with monitoring tools (e.g., Datadog, Splunk, CloudWatch, Azure Monitor)
• Experience with API troubleshooting or integration support
• Familiarity with ticketing systems (e.g., ServiceNow, Jira)
• Basic scripting knowledge (e.g., Python, Bash, or PowerShell)

Key Traits for Success

• Strong problem-solving and troubleshooting skills
• Ability to prioritize and manage multiple issues
• Detail-oriented with a focus on system reliability
• Collaborative team player
• Eagerness to learn and grow in an AI-focused environment