Guest Experience Communications Specialist (Spanish)

Category: Customer Service

Location:

Ship2Shore Employ is looking for a highly motivated and experienced Spanish Guest Experience Communications Specialist (Spanish) to join our team.

In this role, you will be responsible for developing, executing, and managing all aspects of our guest experience communications in Spanish, including:

• Writing and editing clear, concise, and engaging Spanish communications for a variety of audiences, including guests, crew, and shore-side personnel

• Developing and implementing Spanish communication plans to support new guest programs and initiatives

• Working with other departments to ensure that all communications are consistent and aligned with our overall guest experience strategy

Requirements

Essential Duties and Responsibilities

Required:

• Shipboard experience in customer service / guest services.

• Translate English documents as needed into Spanish, while maintaining content, context and staying true to brand tone and voice.

• Ensure translated language is in the universal language. For example, if Spanish, it’s in a widely known Spanish and doesn’t use words that are specific to certain dialects.

• When translating, be sensitive and understand different cultures. Confirm the messaging makes sense and focus is big picture and isn’t word-for-word translating which at times, may not make sense.

• Translate complex details in a simple manner to ensure full understanding of complicated topics.

• Proofread and edit translated material to ensure accuracy, completeness, and fluency.

• Research industry-specific terminology, as needed.

• Manage multiple projects and deadlines while maintaining high-quality work.

• Maintain confidentiality and protect integrity of sensitive information.

Qualifications:

• Native fluency in English and Spanish.

• 2+ years of experience in customer service / guest services translation.

• Excellent proofreading and editing skills.

• Strong understanding of different cultures and how to translate messages in a sensitive and culturally appropriate way.

• Ability to translate complex information into simple and easy-to-understand language.

• Strong research skills.

• Ability to manage multiple projects and deadlines simultaneously.

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills.

• Ability to meet deadlines and work under pressure

• Ability to maintain confidentiality and protect the integrity of sensitive information.

Preferred Qualifications:

• Bachelor’s degree in hospitality, communications, marketing, or a related field

• Experience as shipboard crew

Compensation and Benefits:

• Competitive salary and benefits package, in local country

• Opportunity to work from home

• Flexible work schedule

• Opportunity to work on a variety of interesting and challenging projects

Benefits

Ship2Shore Employ is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to providing a diverse and inclusive work environment where everyone feels valued and respected.

Originally posted on Himalayas