WP - Administrative (ISO) and Social Media Specialist (Dayshift, Remote)

• Provide administrative support to the team, including scheduling and preparing presentations,
  

• Assist on ISO accreditation
  
• Creating engaging content - Lucy will supply the photos and wordings to be used
  
• Create and manage social media campaigns across multiple platforms, including LinkedIn and Instagram.
  
• Analyze campaigns’ performance and report on key metrics such as reach, engagement, impressions and leads generated.
  
• Work with internal teams to develop relevant and engaging content for campaigns.
  
• Monitor online conversations related to our brand/products/services/industry on social media platforms.
  
• Travel arrangements
  
• File and document organization
  
• Creating PDFs
  
• Inputting and tracking invoices
  
• Sending newsletters via Hubspot
  
• Email monitoring and organizing
  
• Writing and maintaining records
  
• Maintaining or updating a client’s social media or professional profile
  
• Researching contact information online (e.g. phone numbers, email addresses, etc) for the purpose of updating the current client list, ensure all details and information that is entered into the Google sheet is current and accurate
  
• Respond to service enquiries and requests
  
• Communicate and liaise with key stakeholders, services users, families, staff and advocates
  
• Prepare communications, such as memos, emails, invoices, reports and other
  

Requirements

• Previous experience in a similar role (preferred)
  
• Tech savvy, with proficiency in using AI tools to improve efficiency and workflows
  
• Proven track record of delivering successful social media campaigns
  
• Excellent written and verbal communication skills
  
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  
• Proficient in HubSpot CRM
  
• Familiarity with social media scheduling and management tools
  
• Experience assisting with ISO certification processes in Australia. Familiarity with ISO 9001 or 45001 or 14001