Remote Legal Administrative Assistant (CLIO Expert) - Dayshift, WFH

Category: Legal

Location:

JOB TITLE: Customer Support Officer/Administrative Assistant

Type:Full Time; 40 hours per week

Rate:$8AUD/hour

AnAdmin + Customer Support Virtual Assistant (VA) in the immigration/law fieldsupports lawyers, paralegals, and clients by handling administrative tasks andproviding front-line customer service.

Responsibilities:

1.Administrative Support

• Manageemails, calendars, and appointments
• Organizeand maintain client records and legal documents
• Prepareand format immigration forms (e.g., visa applications, petitions)
• Dataentry into CRM or case management systems

·Scheduleconsultations and follow-ups

2.Customer Support (non-voice)

• Respondto client inquiries via email and chat
• Guideclients on document requirements and next steps
• Handlecomplaints or concerns professionally
• Ensurea smooth onboarding process for new clients

3.Immigration-Specific Tasks

• Assistin document collection (passports, IDs, proof of funds, etc.)
• Trackapplication deadlines and submission timelines
• Coordinatewith clients for missing or incomplete requirements
• Maintainconfidentiality of sensitive legal information

Qualifications:

• Backgroundin immigration, legal services, or BPOis a strong advantage
• Experienceusing tools like: Case management software (Clio, MyCase, etc.)

·Knowledgeablein using Microsoft teams

• Previousexperience in a similar role (preferred)
• Excellentwritten and verbal communication skills
• Highattention to detail (very important in legal documents)

·Organized

·Punctualand driven.

Originally posted on Himalayas