Business Process Improvement

Our client provides sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management and fine art storage, handling and logistics.

As a key member of the Enterprise Excellence team, you will lead a portfolio of improvement projects using Lean, Six Sigma, DMAIC, Agile and structured problem-solving methodologies. Your efforts will optimize critical processes, establish best practices and leverage automation, aligning with the strategic priorities of our client`s company.

Key Responsibilities:

• Identify, standardize and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive, unified approach to operational excellence.

• Develop a portfolio of improvement projects that drive tangible cost savings, process efficiencies and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value, securing stakeholder buy-in for seamless execution.
• Apply Lean, Six Sigma, Agile and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency, quality and compliance across global teams.

• Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals. Facilitate cross-functional workshops to foster collaboration and implement impactful changes.

• Train and coach teams on continuous improvement principles, embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization.

• Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent, real-time insights into process health and project impact, ensuring alignment with GBS leadership goals.

Education:

• Bachelor’s degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required.
• Advanced degree, such as an MBA, is a plus.

Experience:

• 10 years of experience leading large-scale Six Sigma and Lean initiatives within global, cross-functional environments.

• Proven success in process mapping, standardization and performance monitoring, particularly in high-impact business functions.

• Strong experience in data analytics, KPI benchmarking and statistical modeling to support fact-based decision-making and insights.

Originally posted on Himalayas