Operations and Client Coordinator

Positioned at the heart of an expanding utilities platform that bundles essential services like energy and broadband into a unified monthly bill, this remote position supports operational efficiency and business growth. Working 10:00 to 18:00 with inherent flexibility, this virtual role focuses on providing an outstanding experience to both letting agent partners and tenants. The successful incumbent will act as a central coordinator, managing supplier logistics and onboarding tenants to facilitate seamless move-in cycles. The impact of the role relies on maintaining proactive, structured communication with commercial partners while driving daily customer acquisition and onboarding pipelines. Designed for a commercially minded administrator who thrives in an entrepreneurial environment, the position offers a significant opportunity to build valuable commercial and operational skills while working independentlyKey Responsibilities

Partner Management & Growth: Contact existing letting agent partners systematically once or twice per week to source new properties, generate and distribute order forms, respond to partner queries, and identify opportunities to upsell additional services.

New Business Coordination: Respond promptly to inbound web enquiries via telephone, WhatsApp, and email, converting leads into customers by generating order forms and executing follow-ups within 24 hours.

Customer Onboarding & Operations: Execute the step-by-step onboarding process for new customers across utility suppliers, coordinating registrations and installations while keeping customers updated on expected timelines.

Database & Milestone Tracking: Maintain accurate internal tracking lists, log key milestones and follow-ups in the calendar, and update letting agents upon the successful onboarding of their tenants.

Outreach & Digital Marketing Support: Assist with targeted LinkedIn outreach campaigns, support revenue-generating partnership initiatives, and take ownership of designated LinkedIn and Facebook accounts to create engaging content

Requirements

Essential Requirements

Excellent working knowledge of Google Workspace.

Proven capability to communicate professionally and effectively across phone, email, WhatsApp, and social media platforms.

Highly organised approach to administrative tasks with strong attention to detail and a solutions-focused mindset.

Desirable Requirements

A professional background within the property industry is highly preferable.

Practical experience working with Xero is an advantage.

Required Software Skills

Facebook

Google Workspace

LinkedIn

WhatsApp

Xero (Desirable / Advantageous

Benefits

Benefits and Culture

Fully remote work model offering geographical flexibility.

Working hours from 10:00 to 18:00 with operational flexibility.

Collaborative, entrepreneurial environment with direct opportunities to build highly versatile commercial and operational skills.

Work Arrangement

Remote.

Employment Type

Independent Contractor