Support Engineer

Ravio's Operations team is looking for a Support Engineer to handle complex technical issues, work alongside Engineering, and feed insights back into documentation. The ideal candidate will have advanced escalation management, technical liaison, trend and root cause analysis, documentation and enablement, customer onboarding support, and product advocacy skills.

Requirements

• Advanced Escalation Management
• Technical Liaison
• Trend and Root Cause Analysis
• Documentation and Enablement
• Customer Onboarding Support
• Product Advocacy

Benefits

• £41,000 - £57,000
• Company ownership
• 37 days paid time off
• Up to 6% pension matching scheme
• £60 a month wellness allowance
• £500 per year Learning and Development budget
• Private healthcare cover
• Personal worldwide travel insurance
• Income protection insurance
• 16 weeks fully paid birthing parent leave

Originally posted on Himalayas