Director, Customer Experience Billing Operations
Quest Diagnostics
billing-operations
customer-experience
contact-center-operations
operations-leadership
healthcare-operations
director-of-pay-customer-experience
billing-director
director-of-customer-experience
director-of-customer-service-operations
performance-analytics
training-and-development
quality-assurance
Job details
- Company
- Quest Diagnostics
- Location
- United States
- Remote
- Yes
- Field
- Customer Support
- Source
- via Himalayas
Posted
June 21, 2026
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About this role
The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).
This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.
Originally posted on Himalayas
