Charity Customer Success Lead
Pickle
customer-success-lead
customer-success-team-lead
client-success-lead
head-of-customer-success
customer-success-manager
senior-customer-success-specialist
customer-success
saas
fintech
account-management
crm
client-services
Job details
- Company
- Pickle
- Location
- United Kingdom
- Remote
- Yes
- Field
- Customer Support
- Source
- via Himalayas
Posted
April 14, 2026
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About this role
The Charity Customer Success Lead owns the success of a portfolio of charity partners, proactively identifying opportunities to help them grow their fundraising impact through a mission-driven fintech platform.
Requirements
- Solid experience in Customer Success, Account Management, or Client Services
- Background in SaaS, digital platforms, fintech, or agency environments
- Demonstrated experience growing and managing a partner or client portfolio
- Strong commercial awareness and ability to identify growth opportunities
- Highly proactive working style with strong ownership of accounts
- Excellent organisational skills and experience using a CRM system
Benefits
- Competitive salary
- Generous Paid Time Off
- 401k Matching
Originally posted on Himalayas
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