Customer Success Manager – Attached

As a Customer Success Manager at PandaDoc, you'll drive success and growth for clients by delivering high-impact service in a scalable, pooled support model, engaging with customers, and empowering them to unlock the value of their investment in PandaDoc.

Requirements

• Provide responsive and strategic support to help customers onboard smoothly and adopt PandaDoc's powerful tools
• Lead personalized onboarding sessions, including launch plan meetings, training, and integration setup
• Proactively drive product adoption through tailored consultations, product updates, and hands-on training
• Act as a key player in customer education by promoting self-serve resources
• Partner closely with Account Management, sharing critical insights that shape renewal strategies, uncover upsell opportunities, and inform customer expansion plans
• Leverage data from platforms like Planhat, Salesforce, and Gong to track customer engagement

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance

Originally posted on Himalayas