Head of Operations & CX for DTC Health Wellness (Remote, Worldwide)

Paired is a global recruiting agency that pairs remote work with top-tier talent. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space, looking for a Head of Operations and Customer Experience to take ownership of the customer experience after purchase and ensure operational excellence as the business scales.

Requirements

• Own and optimize the post-purchase customer experience
• Identify and eliminate operational inefficiencies
• Build and implement scalable systems and workflows
• Lead hiring and development for customer support and operational roles
• Establish and maintain knowledge systems and documentation
• Monitor and improve subscription health and retention performance
• Collaborate with fulfillment partners
• Coordinate cross-functionally with marketing and product teams
• Track and improve key metrics

Benefits

• Competitive salary
• Full remote flexibility
• Learning and development support
• Regular team offsites and retreats

Originally posted on Himalayas