Head of Operations & CX for DTC Health Wellness (Remote, LATAM Based)

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. We are working with a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space to find a Head of Operations and Customer Experience.

Requirements

• Own and optimize the post-purchase customer experience
• Identify and eliminate operational inefficiencies
• Build and implement scalable systems and workflows
• Lead hiring and development for customer support and operational roles
• Establish and maintain knowledge systems and documentation
• Monitor and improve subscription health and retention performance
• Collaborate with fulfillment partners
• Coordinate cross-functionally with marketing and product teams
• Track and improve key metrics
• Transition the business from reactive issue management to a proactive, system-driven operating model

Benefits

• Competitive salary
• Full remote flexibility
• Learning and development support
• Regular team offsites and retreats

Originally posted on Himalayas