Team Lead - Customer Service (Financial Industry Experience)

Join Outsourcey and help elevate businesses with complete control and comprehensive support, letting's shape the future of work together! As a Team Lead - Customer Service, you will manage and motivate our offshore support team to deliver exceptional customer experience and be part of our mission to revolutionize global talent expansion.

Requirements

• 3–5 years of experience in customer support, including 1–2 years in a leadership role
• Proven ability to manage, motivate, and grow a team while staying hands-on in support
• Strong written and verbal communication skills, with confidence in handling difficult conversations
• Critical thinker who can assess situations quickly and implement effective solutions
• Comfortable using Zendesk and other SaaS platforms (e.g HubSpot)
• Strong organisational skills and ability to manage multiple priorities

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past
• Career growth and development opportunities

Originally posted on Himalayas