Chief Operating Officer

Chief Operating Officer position providing critical operational and commercial leadership to a software business unit. Develops and implements strategic plans for sales & marketing, customer support, and professional services. Brings an AI-forward mindset to executing growth plans and improving operational excellence.

Requirements

• Develop and implement AI strategy for non-R&D departments
• Own long-range, annual, and quarterly financial and non-financial goals
• Develop and communicate clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda
• Drive revenue growth, working with sales team to identify new opportunities and execute growth strategies
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Improve use of CRM and other internal tools to increase forecasting capability
• Create and implement KPIs for sales team to measure performance and productivity
• Manage key relationships with large accounts
• Execute effective long-term customer success program for clients
• Monitor and document Customer Success metrics

Benefits

• Competitive salary and bonus structure
• Health insurance
• 401(k) with company match
• Paid time off
• Opportunities for professional development and career advancement

Originally posted on Himalayas