Senior Technical Support Engineer

We are seeking a technically skilled senior Support Engineer to deliver world-class technical support for our products and help customers overcome technical challenges.

Requirements

• Strong experience in technical or application support, helpdesk, ticket management or support engineering.
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
• Experience administering software solutions on Linux and/or Windows platforms.
• Basic knowledge of SQL database for data checks and issue investigation.
• Ability to read and analyze logs.
• Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
• Strong experience or ready to work in software support, ticket management, and escalation processes.
• Knowledge of JVM, Kubernetes deployments, Docker, and RESTful APIs.
• Knowledge of major cloud infrastructures (AWS, Azure, GCP).
• Excellent communication skills in English (written and spoken).
• Ability to clearly explain technical concepts to diverse audiences.
• Strong self-organization, curiosity, and eagerness to learn.

Benefits

• Flexible working format - remote, office-based or flexible
• Competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings

Originally posted on Himalayas