Director, Customer Self-Service & Automation

MTM

United States Remote $120,000 - $185,000 Customer Support 12 days ago via Himalayas

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Job details

Company: MTM
Location: United States
Remote: Yes
Salary: $120,000 - $185,000
Field: Customer Support
Source: via Himalayas

Posted April 14, 2026

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About this role

The Director, Customer Self-Service & Automation is responsible for developing and executing the enterprise-wide self-service strategies and AI-enabled transformation within MTM’s customer service and transportation coordination operations.

Requirements

High School Diploma or G.E.D. equivalent
Bachelor’s degree or equivalent experience
8+ years’ experience in a management role
Minimum of 7 years’ experience in customer service or contact center operations
Experience leading large, complex contact center environments
Leadership experience with AI-enabled tools, analytics, or automation platforms in a contact center setting

Benefits

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Milestone Anniversary One Month Sabbatical
Leadership Mentoring Opportunities

Originally posted on Himalayas

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