Customer Support Specialist

Mercor is seeking a Customer Support Specialist to join their team. The ideal candidate will have 2+ years of experience in customer support or CX ops in B2B SaaS, marketplace, or e-commerce, and expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring.

Requirements

• 2+ years in customer support or CX ops in B2B SaaS, marketplace, or e-commerce.
• Expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring.
• Proficient in reading and producing support artifacts like ticket responses and macros.
• Clear written communication skills to articulate reasoning and encode it into deterministic rubrics.

Benefits

• Hourly contractor
• Paid weekly via Stripe Connect

Originally posted on Himalayas