Contact Center Specialist Remote

We are seeking a Contact Center Specialist to provide exceptional customer service to members and internal staff, handle member inquiries, and resolve issues in a goal-oriented environment.

Requirements

• Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
• Accurately verify members and be on the frontline of fraud prevention.
• Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
• Provide technical support to members for digital banking and online account opening.
• Educate members on most efficient way to do their business with the credit union.
• Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
• Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
• Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
• Provide timely, complete, and accurate information to members.
• Achieve daily metrics related to number of members helped through effective time management.
• Successfully resolve member issues and complaints with one call resolution.
• Ability to multi-task while using computer programs.
• Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM

Benefits

• Paid Time Off
• Paid Holiday Program
• Additional PTO when employees volunteer

Originally posted on Himalayas