Bilingual Customer Support Coordinator (French/English)

We're hiring a Bilingual Customer Support Coordinator to join Maple's Customer Support team. The role involves handling live chat and email conversations, troubleshooting issues, and delivering a high-quality support experience.

Requirements

• Fully bilingual in English and French with strong written communication skills
• Experience in a customer-facing role
• Ability to manage multiple priorities and stay organized
• Strong communication and problem-solving skills
• Comfortable working in a digital environment and adapting to new systems and tools
• Experience using AI tools to improve productivity and streamline workflows

Benefits

• Competitive benefits package
• Health spending account
• Maple access for virtual healthcare
• Flex benefits budget
• Paid health days
• Destination5 for international work
• Retirement savings plan

Originally posted on Himalayas