Service Desk Analyst (L1) - #35043

As a Service Desk Analyst, you will support customer trouble management, equipment monitoring, and workload management. You will also be responsible for technical escalation, proactive and preventive maintenance, and providing excellent customer service.

Requirements

• 2-3 years of experience as a Service Desk Analyst
• Bachelor's Degree or relevant experience
• Willingness to learn about fiber optic technologies
• Basic networking experience
• Ability to think around issues and provide solutions through problem-solving techniques
• Drive, self-motivation, and ability to work under own initiative
• Experience with service desk tools
• Excellent written and verbal communication skills in English

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance

Originally posted on Himalayas