Global Service Desk Analyst - Spanish Bilingual Overnight

We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada. As a member of the Long View team, you'll have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe.

Requirements

• 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
• The ability to speak Spanish fluently in a professional environment
• Excellent Spanish bilingual and English written and verbal communication skills
• Proven ability to troubleshoot and resolve technical and procedural issues
• Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
• Capability to establish rapport among peers and colleagues
• Proven ability to provide superior customer service both on and off of the phone
• Ability and willingness to work an overnight shift

Benefits

• Great people and culture
• Recognition programs
• RSP Plan
• Comprehensive benefits package from day one

Originally posted on Himalayas