Workforce Planning Analyst
Kaplan
workforce-planning-analyst
workforce-management-analyst
workforce-planning-specialist
workforce-analyst
workforce-planning
analysis
genesys
staffing
call-center
acd-routing
Job details
- Company
- Kaplan
- Location
- India
- Remote
- Yes
- Field
- Data
- Source
- via Himalayas
Posted
April 28, 2026
Is the job expired?
About this role
Workforce Planning Analyst responsible for analyzing call center volume, productivity, and patterns to optimize staffing levels. Collaborates with contact center leadership to develop workforce strategy, manages Genesys Workforce Management application, and performs other duties.
Requirements
- Bachelors Degree
- 2+ years experience as a Real Time Analyst (RTA) or WFM role
- Prior experience with ACD Queue Routing, Skilling, and Scheduling
Benefits
- Hybrid work model
- Voluntary Provident Fund
- Gift of Knowledge Program
- Comprehensive health benefits
- Generous Paid Time Off
- Gratuity
Originally posted on Himalayas
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