Customer Success Manager (OTE $69,000/year USD), @Sparkrock

Ionic Partners

Canada Remote $69,000 Customer Support 7 days ago via Himalayas

customer-success-manager sr-manager-of-customer-success customer-success-account-manager customer-success-account-management-jobs customer-success-lead customer-success-operations-manager customer-success saas erp implementation finance remote operations support

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Job details

Company: Ionic Partners
Location: Canada
Remote: Yes
Salary: $69,000
Field: Customer Support
Source: via Himalayas

Posted April 30, 2026

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About this role

We are seeking a Customer Success Manager who is excited to grow their Customer Success craft in a complex, high-impact ERP environment. In this role, you will partner with multiple non-profit, human services, and education customers to help them get real outcomes from Sparkrock: strong adoption, smoother operations, and better reporting.

Requirements

BA/BS required
2+ years of experience in a Customer Success, Implementation, or customer-facing SaaS role with responsibility for customer outcomes
Hands-on experience working with an ERP system in a customer-facing capacity
Practical exposure to finance and/or payroll processes within an ERP context

Benefits

100% remote and global
Flexible work hours
Dedicated to growth with consistent and meaningful feedback
Access to leading-edge tools, playbooks, and technology
Introductions to thought leaders in the space
Stipend to help set up ideal home office
Focus on culture: coffee chats, happy hours, cooking classes, book clubs

Originally posted on Himalayas

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