Customer Support Engineer | APAC

Join Heidi Health as a Customer Support Engineer in APAC and be part of a diverse team that's reimagining primary care and changing the face of healthcare in Australia and around the world. As a Support Engineer, you'll apply technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product, directly impacting product reliability, customer trust, and Heidi's ability to scale safely in high-stakes clinical environments.

Requirements

• 2+ years' experience in a support engineer role
• Proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences
• Strong problem-solving skills with the ability to think critically and learn on the fly
• Strong customer focus with excellent communication skills

Benefits

• Additional paid day off for your birthday and wellness days
• Generous personal development budget of $500 per annum

Originally posted on Himalayas