Technical Support Specialist
Greenhouse
technical-support-specialist
technical-customer-support-associate
technical-support-associate
helpdesk-support-specialist
technical-support
zendesk
saas
customer-service
problem-solving
Job details
- Company
- Greenhouse
- Location
- Canada
- Remote
- Yes
- Salary
- $50,200 - $64,620
- Field
- Customer Support
- Source
- via Himalayas
Posted
April 26, 2026
Is the job expired?
About this role
Greenhouse is looking for a Technical Support Specialist to join their team. The role involves providing technical support to customers, troubleshooting issues, and expanding knowledge of the company's products and technical skills. The ideal candidate is an advocate, problem solver, and communicator who can work effectively in a remote environment.
Requirements
- 2+ years customer-facing work experience on both email and live chat channels
- Experience using Zendesk required
- SaaS experience
- Excellent problem-solving and analytical skills
- Proven perseverance when resolving customer requests
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
Originally posted on Himalayas
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