Salesforce Support Analyst - Full Remote

Category: IT Services

Location: Fort Colombo Sri Lanka

• Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
  
• Provide end-user support
  
• Perform system configurations such as working with custom objects, triggers, and workflows.
  
• Create and maintain Conga Reports;
  
• Create and maintain Form Assembly forms/campaigns;
  
• Create and maintain complete documentation for configuration specifications;
  
• Assist with system maintenance;
  
• Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
  
• Communicate technical solutions/concepts with trade-offs, risks, and benefits;
  
• Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
  
• Develop and conduct training sessions and update training materials;
  
• Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;
  

• Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
  
• Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
  
• +5 years of experience configuring and deploying Salesforce solutions;
  
• 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
  
• Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
  
• Fluent in English;
  

Originally posted on Himalayas