Technical Support I

We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter.

Requirements

• Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues
• Explain technical concepts in simple, straightforward language
• Provide accurate updates, set expectations, and ensure a positive support experience
• Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
• Escalate complex issues appropriately and document them clearly for higher-level teams
• Process transactions, payouts, account updates, and ID verification in line with policy
• Maintain detailed case documentation in Salesforce and other internal tools

Benefits

• Paid time off
• Retirement savings
• Bonus/incentive eligibility
• Equity grants
• Employee stock purchase plan
• Competitive health benefits
• Parental leave

Originally posted on Himalayas