Lifeline Weekend Supervisor (MUST RESIDE IN MA)

The Lifeline Supervisor is responsible for overseeing the smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley's 24/7 Suicide & Crisis Lifeline. The supervisor will supervise a team of Call Takers, monitor Lifeline calls, and ensure safety and quality standards are met.

Requirements

• Minimum of a bachelor's degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
• One year's experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
• Proficient with technology, including computer and internet skills, smartphones and databases.
• Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.

Originally posted on Himalayas