Bilingual Customer Care Representative ( FR/ENG)
EQ Bank | Equitable Bank
bilingual-customer-support-representative
bilingual-customer-support-specialist
bilingual-customer-service-representative
customer-care
customer-care-representative
customer-support
customer-service
bilingual
communication
problem-solving
banking
finance
Job details
- Company
- EQ Bank | Equitable Bank
- Location
- Canada
- Remote
- Yes
- Field
- Customer Support
- Source
- via Himalayas
Posted
April 22, 2026
Is the job expired?
About this role
The Bilingual Customer Care Representative will interact with customers, troubleshoot issues, and deliver a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.
Requirements
- 1-3 years of call center and/or customer service experience
- 1+ years of banking or finance experience
- Post-secondary degree or certification in related field of study
- Strong ability to adapt to change
- Demonstrated ability to own an issue and drive to resolution
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Experience working with a high degree of autonomy and self-direction
- Ability to communicate in French and English
Originally posted on Himalayas
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