Level 2 Engineer (MSP / Infrastructure / Escalations) WFH | Australian MSP | Shi
Dijital Team Pty Ltd
level-2-engineering
msp-support
it-infrastructure
systems-administration
technical-support
windows-server
microsoft-365
networking
firewall
backup
it-support
sop
troubleshooting
Job details
- Company
- Dijital Team Pty Ltd
- Location
- Sri Lanka
- Remote
- Yes
- Field
- DevOps
- Source
- via Himalayas
Posted
April 22, 2026
Is the job expired?
About this role
Seeking an MSP‑experienced Level 2 Engineer who owns escalations end‑to‑end across Windows Server, Microsoft 365, networking, firewalls, and backups this role is about fixing root causes, not passing tickets.
Key Responsibilities
- Own and resolve escalated tickets from Level 1 through to resolution
- Troubleshoot and support Windows Server environments (AD, DNS, DHCP)
- Advanced administration and troubleshooting of Microsoft 365 (Exchange, identity, MFA, Conditional Access)
- Diagnose and resolve networking issues (LAN/WAN, VLANs, DNS)
- Implement and manage firewall changes (FortiGate preferred)
- Validate and troubleshoot backup and DR solutions (Datto, Cove, Veeam or similar)
- Respond to monitoring alerts and improve system stability
- Create and maintain SOPs, documentation, and runbooks
- Mentor Level 1 engineers and reduce unnecessary escalations
- Proactively identify risks, security gaps, and improvement opportunities
Skills & Experience
- Proven MSP experience as a Level 2 / Escalation Engineer
- Strong hands‑on skills in Windows Server, Microsoft 365, networking, firewalls, and backups
- Confident with full ticket ownership and root‑cause analysis
- Comfortable working in a fast‑paced MSP environment
- Strong communication, documentation, and process discipline
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
Originally posted on Himalayas
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