Technical Support Engineer I

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Requirements

• Provide post-sales phone and email support to the Delinea customer base.
• Resolve technical customer problems and drive process/policy improvements through root cause analysis.
• Call customers to troubleshoot technical issues.
• Participate in group problem solving meetings to overcome challenging issues.
• Researching and solving complex issues.
• Working closely with Team Lead to meet SLA and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure and solution information within cases.

Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits
• Healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• Employee assistance program
• Time off plans
• Paid company holidays

Originally posted on Himalayas