Customer Support Engineer - PWD/PCD

CloudWalk

Brazil Remote Customer Support 5 days ago via Himalayas

customer-support-engineer customer-support-engineering customer-support technical-support support-engineering ai problem-solving communication automation

Apply for this job → via Himalayas

Job details

Company: CloudWalk
Location: Brazil
Remote: Yes
Field: Customer Support
Source: via Himalayas

Posted May 2, 2026

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About this role

CloudWalk is a global financial technology company on a mission to increase access to financial services through technology. We build products like InfinitePay to empower millions of entrepreneurs, helping them run and grow their businesses with simplicity, transparency, and speed. We also operate internationally, including JIM US, our operation in the United States. We move fast, think big, and take ownership. Here, autonomy comes with responsibility.

At CloudWalk (InfinitePay)

Customer Support at InfinitePay goes far beyond answering tickets.

It’s about understanding real problems, solving them end to end, and making sure customers leave more confident and capable. We’re looking for strong communicators who enjoy technology and actively use the most up-to-date AI tools and AI agents as part of how they work, keeping pace with CloudWalk’s speed and scale. Working closely with AI agents is already part of the role — and it’s a key direction for how our support operation continues to evolve. This role comes with real ownership, full context, and direct impact on the customer experience.

What You'll Do:

Deeply understand customer problems, going beyond surface-level symptoms
Take full ownership and solve problems end to end
Explain solutions clearly and simply, without jargon
Teach customers how to effectively use InfinitePay’s products and features
Work daily with modern support tools, automation, and AI agents to increase efficiency and scale impact
Act as a trusted partner with a critical mindset, proactively preventing customer issues and executing and driving product improvements based on real customer insights

What we expect from you

You care deeply about the customer experience and take pride in helping people succeed
You actively use AI as a core part of how you solve problems and make decisions day to day
You communicate with clarity, confidence, and empathy, even when navigating complexity
You naturally take ownership, make decisions, and deliver outcomes
You learn quickly, adapt fast, and stay curious by default
You’re comfortable in fast-moving environments and stay effective amid constant change

If you’re energized by ownership, continuous learning, and using technology to solve real problems for real people, you’ll feel at home here.

Interview Process:

Submit application
People and CSE's coordinators Interview
Final team interview

Originally posted on Himalayas

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