Tier 1 Technical Support Representative (REMOTE IOWA)

Provide tier 1 technical support to customers via telephone, email, and chat, resolving issues related to hardware, software, and account management. Advocate for customer satisfaction and continuously improve cognitive and customer service skills.

Requirements

• High school or equivalent
• 1-2 years experience troubleshooting hardware and/or software
• Experience working in a customer Support Center
• Experience working with Mobile Communications
• Experience working with Transportation

Benefits

• Opportunities for professional growth
• 100% remote working employment model
• Shift differential pay
• Comprehensive training
• Competitive compensation and full benefits package

Originally posted on Himalayas