Content Moderator (Social Media)

Key Responsibilities

Content Review & Moderation

• Review user-generated content including text posts, images, videos, and comments.
• Identify and remove content that violates community guidelines (e.g., harassment, hate speech, misinformation, graphic content, spam).
• Enforce platform policies consistently and fairly.
• Escalate complex or high-risk cases to senior moderation or policy teams.

Policy Enforcement & Decision-Making

• Interpret and apply content policies to real-world scenarios.
• Document moderation decisions and maintain review accuracy.
• Provide feedback to improve moderation processes and policy clarity.

Community Safety & Risk Monitoring

• Identify emerging harmful trends or coordinated abuse patterns.
• Help detect fraudulent accounts, bots, or suspicious behavior.
• Support user reports and appeals processes.

Quality & Performance

• Meet accuracy, speed, and quality benchmarks.
• Participate in regular calibration sessions and training updates.
• Maintain confidentiality when handling sensitive data.

Requirements

• Experience in content moderation, Trust & Safety, customer support, or community management.
• Familiarity with online safety standards and platform policies
• Experience working in fast-paced or high-volume environments.
• Strong written and verbal English communication skills. Multilingual abilities are a strong asset. Ability to clearly understand and assess nuanced content
• Ability to make objective decisions using policy guidelines.
• High attention to detail and consistency.
• Ability to handle exposure to sensitive or disturbing content.
• Strong time management and organizational skills.