Customer Support Representative- English & German

• Conduct contractor onboarding and activation
• Provide ongoing user support for assigned contractor portfolios
• Manage contractor status and ensure accurate system records
• Support subscription renewals and contribute to customer retention efforts

• Respond to inbound customer queries related to the ComplyWorks system
• Provide basic administrative guidance or refer customers to safety file administration partners as needed
• Assist with compliance‑related questions and general system navigation

• Complete daily administrative data capturing as required
• Maintain accurate records of all inbound and outbound customer engagements
• Assist with invoice reconciliation in the billing system when required
• Support reporting, report inputs, and report generation as needed

• Attend and prepare for all individual and team meetings as scheduled
• Assist with new team member onboarding and training when required
• Participate in peer quality reviews of customer engagements and documentation
• Contribute to team documentation, including SOPs, manuals, and registers

• Maintain strong, constructive relationships with contractor companies, with a focus on retention and solution adoption
• Report on subscriber engagement, risks, and overall account health
• Participate in outbound or telephonic canvassing related to new or existing products and features
• Identify and escalate opportunities where contractors may benefit from additional employer or value‑added solutions

Skills, Knowledge and Expertise