Lead Patient Care Advocate

9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. The Lead Patient Care Advocate will oversee the day-to-day operations and performance of the Patient Care Advocate team, providing day-to-day leadership and oversight to the PCA team, including performance management, coaching, and accountability.

Requirements

• 2+ years in healthcare support or customer service, with experience handling escalations or mentoring
• Prior experience in supervisory role
• Strong written and verbal communication, with a clear and empathetic style
• Ability to work independently and collaborate across time zones
• Comfortable in a fast-paced, high-growth environment with shifting priorities
• Familiar with tools like Zendesk, EMRs, scheduling platforms, and HIPAA/insurance basics
• Reliable internet and a quiet, dedicated workspace
• Availability during core business hours (ideally 6:30a – 3:00 PM PST)
• Commitment to data privacy, security, and company policies

Benefits

• Health, dental, and vision insurance
• Flexible PTO
• Work from home options
• Professional development budget
• Continuing education support

Originally posted on Himalayas